— Nightline Delivery

Frequently Asked Questions


What are the delivery costs?

The cost is €4.95 plus VAT on delivered prices.

When will I receive my delivery?

Orders placed online by 12 noon will receive next day delivery. Orders placed after 12 noon will receive delivery in 2 days. Larger pallet orders may take longer to be delivered, we will contact you if this is the case. Please see the full schedule below:

Next Day Delivery

Order Day Order Time Delivery Day
Monday – Thursday Before 12 noon Next Day
Friday Before 12 noon Monday
Friday (after 12 noon) Sat & Sun Anytime Tuesday

Delivery Schedule

Order Day Order Time Delivery Day
Monday After 12 noon Wednesday
Tuesday After 12 noon Thursday
Wednesday After 12 noon Friday
Thursday After 12 noon Monday
Friday (after 12 noon) Sat & Sun Anytime Tuesday
Bank Holiday Friday / Monday Anytime Tuesday / Wednesday

Who do I contact if I have any questions?

Our deliveries are from different branches, based on your location; please call your relevant branch who will be glad to assist you:

North Dublin area: Dean O’Neill – 085 804 7634 – dean.oneill@musgrave.ie

Sallynoggin: Robbie Byrne – 086-600 1837 – sallynogginorders@musgrave.ie

Cork City: Jason Noonan – 085 886 9133 – jason.noonan2@musgrave.ie

Limerick City: Charles Wood – 061 444 718 – charles.wood@musgrave.ie or Connie O’Boyle – 061 444 728 – connieob@musgrave.ie

Waterford City: Ian McCormack – 051 392 808 – ian.mccormack@musgrave.ie

All other areas: Andrew Donoghue – 086 022 0497 – deliveries.robinhood@musgrave.ie

Our Office Hours are Monday – Friday: 8am – 5pm
Please leave a message out of hours and we will call you back when working hours resume.

Who will deliver my parcels?

Deliveries will be made by a local courier.

Can I order chilled and frozen products?

Unfortunately, some of our couriers have no chilled facility so we may only be able to deliver ambient goods. If you need chilled or frozen delivery, we do have a full delivery solution for regular foodservice and retail customers placing larger orders. The service is dependent on location. Please call customer services on 01 522 9212 so we can discuss terms and conditions.

Can I choose the delivery date?

We will deliver as per the schedule above. However, if you want a delivery outside the schedule within week days then please call your relevant branch contact and we will try and arrange this for you.

Can I schedule the delivery time?

Unfortunately, we are unable to schedule a delivery time. The deliveries will be made within working hours of 8am – 6pm, however the orders will generally be with you before 2pm. Larger pallet orders may take longer to be delivered, we will contact you if this is the case.

How can I get a copy of my invoice?

We will place your invoice inside the box with your order. Your order summary can also be viewed on your account online and printed.

How do I return an item?

If you ordered something that you then didn’t need you can return this within 30 days from receipt. Please call your local branch and we can book the return for collection. Your account will be reimbursed for the value of the item within 24 hours of us receiving the stock back.

I’ve received an item that I didn’t order and I’m missing another, what can I do?

If you have been sent an incorrect item then please contact your local branch. We will complete a returns form and arrange for the product to be collected. We will then arrange for the correct product to be sent out to you and will not charge for delivery for this.

I am missing a parcel, what should I do?

This may have been out of stock. Please check your order status as this may have been removed from your order. You will not have been charged for this item. If the item was confirmed on the order and is missing from your delivery then contact customer services on 01522 9212. We will check our despatch and arrange for the missing item to be sent within the delivery schedule. We would not charge for delivery in this situation.

I am missing the whole delivery, what should I do?

If you have received an email from Nightline advising on delivery then please call Nightline on 01 883 5400, Mon- Fri 9am-6pm, Sat 9am-2pm and they will be able to help you. If you never received any communication from Nightline then please call Andrew Cahill on 086 022 0497. Larger pallet orders may take longer to be delivered, we will contact you if this is the case.

An item I received is broken or damaged, what should I do?

Please take a photo of the product and e-mail to your relevant branch contact. We will then complete a claims form and we will either arrange for the product to be uplifted or for you to dispose of. We can then either reimburse you for the value of the goods or send out a replacement.

I’ve just placed an order but a line has been removed as this is not available, what can I do?

Our policy is to try and pick substitutes, and an alternative line will then be added to your order. Your online system will immediately default to this option to ensure you have a similar product. If you have specifically selected no substitutes then the product will have been removed from your order, as we are out of stock. No alternative lines will have been picked and another order may need to be placed.